If you no longer wish to use ZumbaCards, you can request a permanent account closure.
Permanent Account Closure
To permanently delete your account, you must contact one of our real agents.
Clearly state that you want your account closed or deleted and why you would like this. Do include your username or registered name.
Once submitted, ZumbaCards begins the deletion process.
Timeline: It can take up to 30 days for your account to be fully deleted. This waiting period ensures pending transactions or verification checks are resolved.
What Happens After Deletion
Access: You won’t be able to log in or use your account.
Balances: Card collections and XP points are lost once deletion begins. If you still have Surprise Coins, withdraw them before requesting deletion—otherwise, you may forfeit them.
Data: ZumbaCards will erase your personal data from active systems, except information required to be kept by law (for example, financial transaction records).
Reopening: If you want to return after deletion, you’ll need to send an email to '[email protected]' requesting so. If your closure was linked to Responsible Gaming (self-exclusion), a 3-month cooling-off period applies before rejoining is allowed.