Redeeming Surprise Coins (SC) is a simple process: request a withdrawal, pass verification, and receive your payout.
Step 1: Meet Requirements
Make sure you meet the minimum withdrawal limit of 100 SC.
Make sure the Surprise Coins you want to withdrawal are eligible / withdrawable coins.
You must complete account verification (KYC) before your first redemption.
Step 2: Submit a Withdrawal Request
Log in → Click the 'Buy Coins' → Withdraw.
Choose the amount of withdrawable Coins you want to cash out.
Step 3: Choose Your Payout Method
ZumbaCards currently offers two main options:
Bank Transfer (ACH): Funds are sent directly to your bank account. Usually arrives in 2–5 business days including approval.
Paypal and Venmo: Usually arrives in 2–5 business days including approval.
Kindly note that we do not support withdrawals via Crypto and cards. Note that we are working to introduce these option soon.
Step 4: Verification Check
If you haven’t verified yet, ZumbaCards will require you to complete KYC at this stage.
You’ll need to upload a valid photo ID, proof of address, and follow the instructions from our third party verification service, Veriff.
Without a successful verification, your redemption request will fail.
Step 5: Wait for Processing
Most payouts are processed within 2-5 working days, but allow up to 10 business days in rare cases (e.g., large prizes or bank delays).
Step 6: Receive Your Prize
Bank transfers will show up in your account once cleared by your bank.
Conditions which might prevent you from requesting a Withdrawal:
Only one withdrawal request can be made per 72 hours.
A withdrawal can only be requested 24 hours after bonus coins/a promotion has been applied.
Taxes & Responsibilities
You’re responsible for reporting winnings on your taxes. If your yearly redemptions exceed $600, ZumbaCards may request your SSN and issue a 1099-MISC form as required by U.S. law.