When you win with Surprise Coins on ZumbaCards, you can withdraw them for real prizes. Here’s how it works and what you can expect.
Redemption Methods
ZumbaCards currently offers two main withdrawal options:
Bank Transfer (ACH): Cash prizes are sent directly to your U.S. bank account. You’ll need to provide your account and routing number (the account must be in your name).
Credit/Debit card: You can choose to withdraw your prize back to a credit card
Paypal and Venmo: You can choose to withdraw your prize back to these methods
Kindly note that at the moment we are not offering the option to withdraw special coins via crypto but, we are working to introduce this feature in the future.
Processing Times
Bank transfers: Redemption requests typically take 2–5 business days for approval, with payouts occurring approximately 2 additional business days after approval. In rare cases (e.g., large prizes or bank delays), it can take up to 10 business days.
Credit/Debit card: Often delivered within 2-5 working days.
Paypal and Venmo: Usually arrives in 2–5 business days including approval.
Large wins: Unusually large wins may be split into installments for security and banking reasons.
Limits & Frequency
One withdrawal per 72 hours is allowed. If you have multiple winnings, you’ll need to withdraw them in batches.
A withdrawal can only be requested 24 hours after bonus coins/a promotion has been applied.